Organizations should be able to optimize their customer support experience while managing budgetary constraints. By connecting customers, workforce and products in a single platform, Service Cloud gives you the complete view of your service org. CloudKettle’s team of experts bring years of experience and are ready to work with you to help you get the most out of Service Cloud, minimize costs, enhance productivity, and improve customer satisfaction.
Improve your Contact Centers
At CloudKettle, we help customers implement Salesforce Service Cloud and improve key Contact Center metrics such as First Call Resolution, Employee Retention Rates, Average Handle Time, CSAT, Call Abandonment Rate, Agent Utilization & Average Speed to Answer.
Customer Service & Case Management
Improve first call resolution by routing cases to the appropriate person. Service Cloud’s omni-channel routing can route cases from any channel where customers can request support. Enhance employee satisfaction and decrease average handle time by automating redundant processes.
Entitlement & Warranty Management
Entitlements help an organization track the service levels that a customer is ‘entitled’ to receive. Improve agent utilization by giving agents immediate access to what kind of support they can give a customer.
Supercharge Service Cloud with Experience Cloud (Formerly Communities)
Increase case deflection by setting up a customer facing community or self-service knowledge centre. Customers can help themselves with access to a knowledge base housed within Salesforce.
Maximize your Return on Investment
For any organization that dispatches team members into the field, implementing and optimizing Salesforce Field Service can bring significant value. Empower your employees to deliver connected service in the field. Increase productivity, assign jobs with intelligent scheduling, increase first-time-fix rate, and make smarter decisions so you can continue to provide customers with personalized support.
Get the Most out of Service Cloud
Transform your Call Center & Customer Support Experience
Contact Centers face various business challenges. CloudKettle understands these challenges and helps clients achieve business objectives through our holistic people, processes and technology approach.
Want to speak to a consultant about your Service Cloud needs?
Reach us at 1-800-878-4756 ext. 202, or fill out the form.
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